Items where Author is "Murali, Sivanesan"

Murali, Sivanesan and Pugazhendhi, Singaram and Muralidharan, Chandrasekaran (2016) Assessment of impact of after sales service attributes on customer satisfaction for a home-appliances manufacturing firm. International Journal of Enterprise Network Management, 7 (1). p. 27. ISSN 1748-1252

Murali, Sivanesan and Pugazhendhi, Singaram (2016) An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business. International Journal of Services and Operations Management, 24 (1). p. 99. ISSN 1744-2370